Shipping policy

Shipping Policy

Last updated: 03/2026

This Shipping Policy explains how RK!T SPORTS processes, ships, and delivers orders placed through our website.

Order Processing

All orders are processed within 1–3 business days after payment is received.

Orders are not processed or shipped on:

  • weekends

  • holidays

During high-volume periods, order processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email provided at checkout.

Custom Gear Production

Custom items require additional time for manufacturing before shipment.

Custom products include, but are not limited to:

  • Custom uniforms

  • Custom gloves

  • Personalized apparel

  • Team gear

  • Bulk team orders

  • Items with custom names, numbers, or logos

Custom items typically require 3–5 weeks for production before shipment, unless otherwise stated at the time of purchase.

Production timelines may vary depending on order size, customization complexity, and seasonal demand.

Production Start Requirements

Production timelines begin only after all of the following have been completed:

  • Payment has been received in full

  • Final artwork has been approved

  • Rosters, sizes, and customization details have been submitted and confirmed

Delays in submitting artwork approvals, team rosters, or sizing information may delay the production schedule.

Once production begins, custom orders cannot be canceled, modified, returned, or exchanged.

Shipping Rates and Delivery Estimates

Shipping costs are calculated and displayed at checkout.

Estimated shipping times within the United States:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, or other circumstances outside our control.

Shipment Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email that includes a tracking number.

Tracking numbers may take up to 24 hours to become active in the carrier’s system.

Shipping Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

RK!T SPORTS is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned due to an incorrect address, the customer may be responsible for additional shipping costs to resend the order.

Lost or Stolen Packages

RK!T SPORTS is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.

If your tracking number shows the package as delivered but you cannot locate it, please:

  1. Check with neighbors or household members

  2. Contact the shipping carrier directly

  3. Contact our support team for assistance

While we will do our best to help investigate, replacement or refunds are not guaranteed once a package is confirmed delivered.

Damaged Shipments

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

Once reviewed, we will determine the appropriate resolution, which may include a replacement or store credit.

International Shipping

RK!T SPORTS may ship internationally to select destinations.

International customers are responsible for any:

  • import duties

  • customs fees

  • taxes

  • additional carrier charges

These fees are determined by the destination country and are not controlled by RK!T SPORTS.

Contact Information

If you have questions about shipping or your order, please contact:

RK!T SPORTS
2950 Airway Ave #D5
Costa Mesa, CA 92626
United States

Email: Rkitsports@gmail.com